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Your Privacy Policy Before You Join

Before you open an account, this Privacy Policy shows how i1juta handles account details, cookie choices, device data, and records linked to Touch 'n Go, GrabPay, Boost dan…

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i1juta Your Privacy Policy Before You Join
PRIVACY HELP

Privacy Help When You Need It

Privacy questions deserve a clear route, especially when the request involves login history, payment records, or contact changes.

Live chat privacy queue Start from the chat bubble after signing in and ask for privacy help. We use the active session to confirm your account before checking login data, cookie settings, or payment references.
Email privacy request Send your request through the email address listed on i1juta.club and include your account name, registered phone number, and the data you want us to check, correct, export, or remove.
WhatsApp identity check If WhatsApp is offered in your account area, use it for quick privacy follow-up. We may still move detailed requests to email when documents, longer replies, or audit records are needed.
ACCOUNT CARE

How Your Data Stays Account-Ready

Your privacy depends on everyday account handling, not a single checkbox. We separate login checks, payment references, cookie choices, and support records so each team sees what it needs for that task.

Account data collection

When you join, we collect your name, contact details, login credentials, device signals, and account preferences. These details let us create your profile, confirm access, send service messages, and answer privacy requests.

Cookie and device controls

Cookies help us keep you signed in, remember language choices, measure page errors, and detect unusual access. You can adjust browser settings, though some account checks may need essential cookies to work.

Payment data handling

For Touch 'n Go, GrabPay, Boost dan FPX, we store transaction IDs, payment status, timing, and account matching details. Wallet PINs, full banking passwords, and card security codes are not held by us.

Login and security records

We record sign-in time, device type, IP range, and failed access attempts to protect your account. These logs help us spot unusual activity and confirm whether a privacy request is genuine.

Retention and deletion

Account records are kept while needed for service, disputes, fraud checks, legal duties, and audit requirements. When the reason ends, we delete, anonymise, or separate data from your active account.

Corrections and access

You can ask us to correct details, confirm what data we hold, or close parts of your account record where the law allows. We verify identity before acting on any request.

Clear Answers On Your Privacy Rights

This section explains how the Privacy Policy applies when you create an account, use local payment methods, change contact details, or ask us to remove data. The answers are written for Malaysia access and should be read with the full policy wording on this page, especially where local law sets different duties.

We collect details you give us, such as name, phone number, email, login credentials, and account preferences. We also collect device data, cookie records, payment references, and support messages linked to your account.

Payment references help us match Touch 'n Go, GrabPay, Boost dan FPX activity to your account, confirm status, handle disputes, and meet record duties. We do not ask for your wallet PIN or banking password.

Yes. Contact us from your registered email or signed-in account and tell us what data you want. We verify your identity first, then respond with the records we can provide under applicable law.

Send the corrected detail through live chat or email from the contact linked to your account. For phone, email, or name changes, we may request extra checks before updating the record.

Cookies help maintain sign-in sessions, remember settings, measure page errors, and support security checks. Some cookies are essential for account access, while others can be managed through your browser settings.

We may share necessary data with payment processors, hosting vendors, fraud-screening tools, support systems, and legal advisers. Each receives only what is needed for the task, request, or legal duty involved.

You can ask us to delete or anonymise data where the law allows. Some records may be kept longer for disputes, security checks, audit requirements, or legal duties tied to your account.

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